a. Purpose of collecting personal information

The collection of data on the website includes:

– Full name

- Email

- Phone number

- Address

Purpose: for us to contact to confirm when customers register to purchase on the website to ensure the interests of customers.

Customers will be solely responsible for the security and storage of all service use activities under their registered name, password and email. In addition, customers are responsible for promptly informing Artbook of unauthorized use, abuse, and breach of information security by third parties in order to take appropriate measures.

b. Scope of information use

Personal information collected will only be used within the Company. We may share your name and address with our courier service or supplier in order to deliver your order.

LefoBox uses customer information to:

- Provide customer-related services.

– Send notices about information exchange activities between customers and LefoBox

– Prevent activities that destroy customer user accounts or fake customer activities

– Contact and deal with customers in special cases

– In case of request of competent law, Artbook responsible for cooperating in providing personal information of customers, including: Procuracy, court, police investigation agency related to certain law violations of customers. In addition, no one has the right to infringe on customers' personal information.

c. Information storage time

LefoBox will store personal information provided by customers on our internal system during the process of providing services to customers or until the purpose of information collection is completed or when customers request it. Request to cancel the information provided.

d. Persons or organizations that may have access to such information

Personal information on the website is accessible by:

- Website management

– The customer owns that personal information

– Competent Vietnamese legal agencies (when required)

e. Address of information collection and management unit

LefoBox Office:

– Address: 7A/9 Thanh Thai, Ward 14, District 10, Ho Chi Minh City

- Phone:

- Email:




4 - 7 working days


5 - 9 working days


6 – 10 working days

 South: Binh Duong, Dong Nai, Ba Ria - Vung Tau, An Giang, Bac Lieu, Ben Tre, Binh Thuan, Binh Phuoc, Ca Mau, Can Tho, Dong Thap, Hau Giang, Kien Giang, Lam Dong, Long An, Ninh Thuan, Tay Ninh, Tien Giang, Tra Vinh, Soc Trang, Vinh Long.

Central: Da Nang, Binh Dinh, Dak Lak, Dak Nong, Gia Lai, Thua Thien Hue, Kon Tum, Khanh Hoa, Phu Yen, Quang Nam, Quang Ngai, Quang Tri, Quang Binh.

Northern: Hanoi, Bac Ninh, Ha Nam, Ha Tinh, Hai Duong, Hai Phong, Nam Dinh, Ninh Binh, Nghe An, Quang Ninh, Thanh Hoa, Vinh Phuc, Bac Can, Bac Giang, Cao Bang, Dien Bien, Ha Giang, Hung Yen, Hoa Binh, Lao Cai, Lai Chau, Lang Son, Phu Tho, Son La, Thai Binh, Thai Nguyen, Tuyen Quang, Yen Bai.

V) Return policy

 1. Product return:

Content: Return old product due to wrong size

– Conditions apply: Wrong order size due to wrong size packing by LefoBox staff.

– Term: LefoBox customers have the right to request an exchange or return within 7 days since receiving the goods due to the error “wrong order size”

– Note: In the condition that the customer orders the wrong size and LefoBox delivers the wrong item, LefoBox will bear the 100% fee to return the goods to the customer.

(LefoBox reserves the right to refuse exchange to the Customer if the product is damaged for any reason)

LefoBox customers have the right to request a return or exchange within 7 days since receipt of goods. When you want to return the goods, please follow the steps below:

2. Check the conditions of return and exchange

Please make sure that the product you request for exchange (return) meets LefoBox's return and exchange conditions at Goods return policy. Some mandatory conditions:

  • Product is intact and undamaged.
  • No more than 7 days from the date of receipt of the goods,
  • No signs of being used.

Contact LefoBox call center to support "Register for product return and exchange"

*Please send the goods to the nearest post office.

3. Complaint settlement support process

LefoBox is responsible for receiving complaints and supporting buyers related to transactions at LefoBox website.

LefoBox respects and strictly implements the provisions of the law on protecting the interests of buyers (consumers).

The buyer will have to take a responsible role in actively resolving the issue.

If through an agreement, it is still not possible to resolve the conflict arising from the transaction between the two parties, LefoBox, one of the two parties, the buyer and LefoBox will have the right to ask a competent legal authority to intervene. to ensure the legitimate interests of the parties, especially for customers.

BECAUSE) Ordering and payment process

Ordering and payment process

Buyers and sellers can refer to the following payment methods and choose to apply the appropriate method:

Method 1: Pay later (COD – delivery and collection):

Step 1: Buyers find out information about products and services posted;

Step 2: Buyer authenticates the order (phone, message, email);

Step 3: LefoBox confirms Buyer information;

Step 4: LefoBox ship the goods;

Step 5: Buyer receives goods and pays.

With payment on receipt, you will only pay when the order arrives at your hand and you only need to pay the exact amount printed on the invoice. If you find that the value on the invoice is incorrect, please contact us immediately via the hotline number:

Method 2: Online payment via credit card, bank transfer

Step 1: Buyers find out information about products and services posted;

Step 2: Buyer authenticates the order (phone, message, email);

Step 3: Seller confirms Buyer information;

Step 4: Buyer pays via account number provided by LefoBox

Step 5: LefoBox ship the goods;

Step 6: Buyer receives goods.

For this form, after you have successfully created an order on the website, please transfer the total order value to the following account:

Transfer information:

Account holder name: LE NGOC PHONG

– Account number: 8621999999

Bank: Vietcombank Bank 

Note: When you transfer, please enter your order number in the “Notes” section.

After you have completed the payment and transfer, we will deliver the goods to you according to the time specified in our “Delivery Policy”.

VII) Bad information management

Members will be solely responsible for the security and keeping all activities of using the service under their registered name and password. Members are responsible for promptly notifying us of unauthorized use, abuse, breach of security, retention of registered names and passwords of third parties for appropriate remedial measures.
Members do not use LefoBox's services for illegal, unreasonable, fraudulent, threatening, illegal information exploration, sabotage, creating and spreading viruses that damage the system , configure, transmit information of LefoBox or use its services for the purpose of speculation, market manipulation to create orders, fake offers, even serving to judge market demand. In case of violations, members must be responsible for their actions before the law.
Members may not change, modify, assign, copy, distribute, distribute, provide and create similar tools of the service provided by LefoBox to a third party without the consent of LefoBox. in these Regulations.
Members must not act to discredit LefoBox in any form such as causing disunity among members by using a second registered name, through a third party or propagating and disseminating information. Not conducive to LefoBox's reputation 

VIII) Liability in case of technical errors
LefoBox is committed to making efforts to ensure the safety and stability of the entire technical system. However, in the event of a problem caused by LefoBox's fault, we will immediately take measures to ensure the interests of the buyer.
When performing the above transactions, members are required to strictly follow the guiding procedures.
LefoBox management is committed to providing the best quality of service to members participating in transactions. In case there is a technical error, software error or other objective errors leading to the member's inability to participate in the transaction, the member shall notify the LefoBox Management Board. We will fix the error as soon as possible, creating conditions for members to join us.
However, the LefoBox Management Board will not be responsible for handling in the event that the members' notices do not reach the Management Board, arising from technical errors, transmission errors, software errors or other errors not caused by the Board. caused by management.

IX) Rights and obligations of LefoBox Management Board
1) LefoBox Management Board Rights.
LefoBox will proceed to provide services to the participating members after completing the required procedures and conditions that we set forth.
In case there are grounds to prove that the member providing information to us is incorrect, misleading, incomplete or violates the law or fine customs of Vietnam, LefoBox has the right to refuse, suspend or terminate the member's right to use the service.
LefoBox may terminate the member's membership and use of one or all services and will notify the member within at least one (01) month in case the member violates the Regulations. of or have behaviors that affect our business activities.
LefoBox will consider terminating a member's right to use the service and membership if the member does not participate in transactions and information exchange on continuously for three (03) months. If you want to continue to become a member and be re-granted the right to use the service, you must re-register from the beginning according to the form and procedure of  LefoBox.
 LefoBox may immediately terminate a member's right to use the service and membership if  LefoBox discover that a member has gone bankrupt, has been convicted or is serving a sentence, in case the member's continued activity may cause  LefoBox legal liability, there are fraudulent activities, counterfeiting, causing market disturbances, causing disunity for our other members, activities that violate the current laws of Vietnam. In the event of termination of membership and service use rights, all certificates and rights granted by members will automatically expire and be terminated.
 LefoBox keep the copyright to use the service and the above content  LefoBox according to the legal provisions on intellectual property protection in Vietnam. All icons, content in different languages are owned by  LefoBox. Any illegal copying, use and dissemination of the above property rights is strictly prohibited.
 LefoBox reserves the right to change the service schedule, price list and payment method during the time of providing services to members according to the needs and conditions of the member.  LefoBox and will notify the member within one (01) month.

2) Duties and responsibilities of LefoBox Management Board
 LefoBox will make every effort to the extent and conditions possible to maintain the normal operation of the  LefoBox and overcome problems such as: technical problems of machinery, software errors, internet connection systems, personnel, social changes, natural disasters, power outages, decisions of state agencies or a related third party. However, if the above incidents occur beyond our control, are force majeure circumstances that cause damage to the member,  LefoBox not be held liable.

X) LefoBox membership rights and responsibilities

1) LefoBox Member Rights
When registering to become a member of LefoBox and approved by LefoBox, the member will be able to buy goods sold at LefoBox.
For members, they will be provided with a separate registration name and password to be used in managing transactions at LefoBox and selling their products on LefoBox.
Members will be guided by LefoBox staff to use tools and features for purchasing or posting classifieds and using utility services on LefoBox.
Members have the right to contribute ideas to LefoBox during its operation. Petitions are sent directly by mail, fax or email to LefoBox.

2) LefoBox Member Obligations
Members will be solely responsible for the security and storage and all activities of using the service under their registered name, password and email box.
Members are responsible for promptly notifying LefoBox about unauthorized use, abuse, breach of security, keeping their registered name and password for the two parties to cooperate in handling.
Members commit that the information provided to LefoBox and the information uploaded to LefoBox is correct.

XI) Terms of Use
Regulations of LefoBox electronic website officially take effect from the date of signing the Decision issued together with this Regulation. LefoBox has the right and can change this Policy by notifying its members on the LefoBox Website. The revised Regulation takes effect from the effective date of the Decision on Amending Regulations. The member's continued use of the service after the revised Regulations are published and enforced means that the member has accepted this revised Regulation.
Operating rules will be continuously updated by LefoBox without prior notice. LefoBox participants are responsible for complying with current regulations when transacting on the website.

XII) Terms of commitment
All members and partners / sellers when using LefoBox as an online purchase and sale transaction, it means that the relevant parties have agreed to abide by this regulation.
If you have any questions, please contact LefoBox with the information below for answers:
LefoBox customer support

- Phone:

- Email:

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